A client project ends, and you're holding their old equipment.
An MSP contract winds down, a managed fleet gets refreshed, a client asks “can you take the old kit off our hands?” You said yes. Now there's a stack of laptops in a corner and no clean way to deal with it.
You didn't sign up to run an asset disposition business.
Taking the old equipment is a good way to keep a client happy. Becoming the team that grades, wipes, and resells it isn't what you're actually set up to do, and it shouldn't need to be.
It's not your core business.
You said yes to be helpful. Building out grading, wiping, and resale capability just to handle a side effect of client work isn't a good use of your time.
Data on the devices is your liability.
Client equipment usually still has client data on it. Whoever handles it next needs a defensible, provable wipe, not a best-effort delete.
No record if the client ever asks.
A client that cared enough to hand over the equipment may care enough to ask what happened to it later. “We dealt with it” isn't a great answer.
It piles up faster than you'd think.
One offboarding is manageable. A handful of ongoing client relationships each doing this occasionally adds up to a real, recurring problem.
You stay the point of contact. We handle what happens next.
Send us what you're holding, we tell you what's worth recovering and route it properly, including a defensible wipe on anything that held client data.
Holding equipment from a client offboarding?
Tell us what you've got and how it landed with you. We'll tell you honestly whether we can help.